Refund Policy & Service Level Agreement (SLA)

At MoreThanPanel.com, operated collectively by MTP SOLUTIONS LTD (United Kingdom), HYPERTRUST DIGITAL - FZCO (United Arab Emirates), and MTP DIGITAL LTD (Turkey) (referred to as "MoreThanPanel", "we", "us", or "our"), operational transparency, service reliability, and user risk protection are fundamental to our infrastructure standards.

This Refund Policy & Service Level Agreement ("Policy") outlines our deposit rules, automated refill protocols, balance refund mechanisms, and anti-chargeback standards. This Policy operates in direct alignment with our Terms of Service and Privacy Policy.

1. The MoreThanPanel Dual Guarantee

We stand firmly behind our SMM infrastructure. Rather than relying on unbacked claims, we protect our clients through a concrete Dual Guarantee engineered for both high-volume B2B resellers and retail buyers:

Guarantee 1: Free Reseller Test Balance (For Proven Resellers)

• Risk-Free Infrastructure Evaluation: Serious SMM resellers, agency owners, and high-frequency buyers should not have to deposit funds blindly to test platform quality.
• Verification & Allocation: If you operate an active SMM panel, agency, or reseller infrastructure, contact our 24/7 Live Support or email hello@morethanpanel.com with proof of your active reseller status (e.g., panel domain, order metrics, or API integration details).
• Instant Provisioning: Upon verification, our team will credit a Free Test Balance to your account. You can test our API response speed, start times, and delivery quality with zero financial commitment. Test balances are non-withdrawable and allocated strictly for service benchmarking.

Guarantee 2: The "Double-Refill" No-Questions-Asked Refund Guarantee (For Retail & Agency Users)

• Automated Failure Protection: If any service you order experiences delivery drops or performance delays, and our automated or manual refill system fails to fulfill or restore the order after two (2) consecutive refill attempts, our system will instantly refund that order back to your account balance.
• Zero Friction: No endless ticket escalation, no artificial delays, and no excuses. Unfulfilled order amounts are automatically credited back to your balance for immediate re-use across any service in our catalog.

2. Deposit Policy & Account Balance Rules

1. Non-Refundable Deposits to Original Payment Source: Deposits added to your MoreThanPanel account balance via credit/debit cards, cryptocurrency, wire transfers, or local payment gateways are final and non-refundable to the original payment source.
2. Platform Balance Usage: Deposited funds do not expire and remain securely held in your MoreThanPanel account balance to be used for current or future service orders.
3. Currency & Conversion: Account balances are maintained in United States Dollars (USD) or your selected dashboard currency, calculated using real-time payment provider exchange rates at the moment of deposit.

3. Automated System Refunds & Partial Orders

When an order cannot be processed or fully completed due to system updates, link errors, or network maintenance, MoreThanPanel protects your funds through automated credit mechanisms:

1. Canceled Orders: If an order is marked with the status "Canceled", 100% of the funds spent on that order are automatically returned to your MoreThanPanel account balance.
2. Partial Orders: If a service stops delivering before fulfilling the requested quantity, the order status will update to "Partial". The unfulfilled portion of the order is calculated proportionally and automatically refunded to your MoreThanPanel balance.
3. Invalid Link Submissions: If an order fails to start due to invalid URL syntax, funds are returned to your account balance so you can correct the target link and re-submit.

4. Service Level Agreement (SLA) & Refill Terms

1. Service Start Times & Speed Estimates: Estimated start times and delivery speeds listed in our catalog represent operational averages under normal network conditions. Third-party platform updates (e.g., algorithm shifts on Instagram, TikTok, YouTube, Spotify, X) may temporarily cause delayed start times or lower delivery speeds.
2. Refill Guarantee Conditions: For services designated with a Refill Guarantee (e.g., 30-Day Refill, 60-Day Refill, Auto-Refill), drops in count will be replenished subject to the following criteria:
• Start Count Baseline: Refill protection applies only if the current profile/post count remains at or above the initial "Start Count" recorded when the order was placed.
• Public Status: Target profiles, channels, or posts must remain Public throughout the order and refill lifecycle.
• Unchanged Links: The target link, post ID, or username must not be changed during or after order processing.
3. Refill Ineligibility: Refill requests will be automatically declined, and refund guarantees invalidated, if:
• The account or post was made Private, deleted, suspended, or age-restricted.
• The username or target URL was altered while an order or refill was active.
• Overlapping duplicate orders were placed on the exact same link simultaneously prior to initial order completion.
• The order was placed for a service explicitly cataloged as "No Refill" or "High Drop".

5. Strict Anti-Chargeback & Fraud Prevention Policy

MoreThanPanel maintains zero tolerance for payment fraud, stolen payment methods, or unauthorized chargebacks.

1. Pre-Dispute Resolution Mandate: Users experiencing payment errors, billing discrepancies, or deposit issues must contact invoice@morethanpanel.com or Live Support prior to contacting their bank or payment provider.
2. Consequences of Unauthorized Chargebacks: Initiating an unauthorized chargeback, credit card dispute, PayPal claim, or payment recall without written authorization from our billing department is a severe breach of this Policy and our Terms of Service.
• Immediate Account Lock: The associated MoreThanPanel account will be permanently banned.
• API Revocation: All active API keys will be canceled immediately.
• Order Revocation: Pending and active orders will be terminated instantly.
• Global Fraud Blacklisting: Account details, IP logs, and user identifiers will be submitted to international risk and fraud management networks.
• Legal Recovery Action: Our operating corporate entities (MTP SOLUTIONS LTD [UK], HYPERTRUST DIGITAL - FZCO [UAE], and MTP DIGITAL LTD [Turkey]) reserve the right to initiate formal debt recovery and legal proceedings in the user's jurisdiction to recover disputed amounts, chargeback penalties, and legal costs.

6. Order Cancellation & Modification Requests

1. Automated Queueing: Once an order is submitted through the dashboard or API, it is immediately routed to our automated processing nodes. Orders cannot be edited, paused, or canceled manually by users once submitted, except where an explicit "Cancel" button is made available by the system.
2. Order Errors: Please double-check target links, profile privacy, and requested quantities before confirming any order. MoreThanPanel is not responsible for orders delivered to incorrect public links provided by the user.

7. Corporate Responsibility & Contact Channels

8. Policy Updates

MoreThanPanel reserves the right to modify this Refund Policy & Service Level Agreement at any time. All updates are published directly to this page. Continued use of our platform, services, or API following any updates constitutes full acceptance of the revised terms.