Privacy Policy

Welcome to MoreThanPanel.com. Respecting your privacy and safeguarding your personal data is a foundational principle of our operational philosophy. This Privacy Policy ("Policy") explains how MoreThanPanel (collectively operated by MTP SOLUTIONS LTD [UK], HYPERTRUST DIGITAL - FZCO [UAE], and MTP DIGITAL LTD [Turkey]; referred to as "MoreThanPanel", "we", "us", or "our") collects, uses, processes, stores, and protects your information when you visit our website, register an account, utilize our services, or interact with our Automated Programming Interface (API).

This Policy applies to all individual users, agencies, B2B resellers, and automated API clients worldwide. By accessing our platform, you acknowledge the data practices described in this Privacy Policy.

1. Corporate Entities & Data Controllers

Collected information is used strictly for service delivery, account management, customer support, system notifications, and internal operational purposes. Order-related information is shared only with service providers to fulfill the requested services.

For all data protection inquiries, Data Protection Officer (DPO) communications, or rights requests, please contact our legal team directly at legal@morethanpanel.com.

2. The Core Privacy Principle: 100% Password-Free Guarantee

MoreThanPanel operates under a strict Zero-Access Security Architecture:

• WE NEVER REQUEST, COLLECT, OR STORE SOCIAL MEDIA PASSWORDS.
• We do not require account access tokens, private login credentials, or direct profile authorization keys for any social media network (e.g., Instagram, TikTok, X, YouTube, Spotify, Facebook).
• All order processing is conducted exclusively using publicly available URLs, usernames, post links, or content IDs.
• Warning: MoreThanPanel staff will NEVER ask for your social media account passwords via live support, email, ticket system, or API. Any request claiming to be from MoreThanPanel asking for account credentials should be reported immediately to legal@morethanpanel.com.

3. Information We Collect

To provide, secure, and automate our B2B SMM services, we collect three primary categories of information:

A. Information You Provide Directly

• Account Registration Data: Username, email address, and encrypted account password created specifically for your MoreThanPanel dashboard access.
• Communication Data: Information provided when contacting customer support, requesting reseller test balances, submitting billing inquiries, or communicating via hello@morethanpanel.com, invoice@morethanpanel.com.

B. Order & Target Execution Data

• Target Public Links: Public profile links, usernames, post URLs, channel IDs, or video links submitted for service execution.
• Order Transaction Records: Service IDs, quantities ordered, start counts, delivery progress, refill timestamps, and order status logs.

C. Payment & Transactional Data

• Financial Data: Payment methods used, transaction reference IDs, deposit amounts, billing addresses, and VAT/tax registration details.
• PCI-DSS Compliance Notice: MoreThanPanel does NOT store credit/debit card numbers or bank account PINs on its servers. All payments are processed through secure, PCI-DSS Level 1 compliant third-party payment gateways using 256-bit SSL encryption.

D. Technical & Automated System Data

• Device & Network Identifiers: IP addresses, browser types, operating system details, referring/exit pages, and device signatures.
• API Telemetry: API request headers, response times, request volume, error logs, and IP rate-limiting telemetry to prevent malicious system flooding.
• Cookies & Session Tokens: Session identification cookies necessary for dashboard authentication and fraud prevention.

4. Legal Basis for Data Processing

We process personal data in full compliance with global privacy regulations, including the UK GDPR, EU General Data Protection Regulation (GDPR), UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, Turkish Law No. 6698 (KVKK), and applicable U.S. state privacy legislation (such as CCPA/CPRA).

Our processing activities are justified under the following legal bases:

1. Contractual Performance: Processing necessary to execute your service orders, process payments, and maintain your account under our Terms of Service.
2. Legitimate Interests: Fraud prevention, API security monitoring, system optimization, anti-chargeback verification, and protecting our infrastructure against cyber threats.
3. Legal Obligations: Complying with tax reporting laws, financial audit requirements, Anti-Money Laundering (AML) standards, and law enforcement requests.
4. Consent: Where you explicitly consent to receiving marketing newsletters or promotional updates (which you can withdraw at any time).

5. How We Use Your Information

We utilize collected data strictly for operational, security, and service delivery purposes:

• Order Processing & API Dispatch: Executing automated orders, routing requests to infrastructure nodes, and verifying delivery completion.
• Account Management & Security: Authenticating logins, protecting API keys, and detecting unauthorized access attempts.
• Customer Support & Refill Management: Resolving support requests, executing "Double-Refill" guarantees, and issuing system balance adjustments.
• Fraud Prevention & AML Compliance: Screening deposits for stolen credentials, preventing fraudulent chargebacks, and enforcing Anti-Money Laundering protocols.
• Platform Optimization: Benchmarking delivery speed, monitoring server uptime, and improving dashboard functionality.

We NEVER sell, rent, trade, or monetize your personal data, order histories, or client link data to third-party data brokers or advertisers.

6. Data Security & Technical Safeguards

MoreThanPanel employs enterprise-grade technical and organizational security measures to protect your data:

• 256-Bit SSL/TLS Encryption: All web traffic, API requests, and data transmissions are secured with bank-grade encryption protocols.
• Encrypted Passwords & Hashes: MoreThanPanel account passwords are hashed using salted cryptographic algorithms (bcrypt/argon2); plaintext passwords are never stored.
• Access Control & Anonymization: Access to database records is restricted to authorized engineers on a strict need-to-know basis behind multi-factor authentication (MFA) and encrypted VPNs.
• Automated Rate Limiting: Advanced Web Application Firewalls (WAF) protect user accounts against brute-force attacks and API exploitation.

7. International Data Transfers

As a global infrastructure provider operating entities in the UK, UAE, and Turkey, your data may be processed across servers located outside your jurisdiction.

All cross-border data transfers are executed under recognized legal transfer mechanisms, such as Standard Contractual Clauses (SCCs) approved by the European Commission and UK ICO, ensuring your personal data receives an equivalent level of protection regardless of where it is processed.

8. Data Retention & Account Deletion

• Account Data: Retained for as long as your MoreThanPanel account remains active.
• Order Records: Retained for accounting, auditing, and service verification purposes for a minimum period dictated by UK, UAE, and Turkish financial retention laws (typically 5 to 7 years).
• Right to be Forgotten: You have the right to request the deletion or anonymization of your account data. If you wish to permanently delete your MoreThanPanel account, submit a formal request to legal@morethanpanel.com. Account balances must be zero and all active orders completed prior to account termination.

9. Cookies & Tracking Technologies

MoreThanPanel uses essential cookies and similar local storage technologies:

• Essential Session Cookies: Required to keep you authenticated inside the web dashboard during your session.
• Security & Fraud Cookies: Used to recognize trusted devices, prevent cross-site request forgery (CSRF), and detect abusive bot traffic.
• Preference Cookies: Storing user interface choices (e.g., night mode, language settings).

You can control or disable cookies via your browser settings; however, disabling essential cookies may prevent login and order placement functionality within the web dashboard.

10. Your Privacy Rights

Depending on your country of residence, you hold the following statutory data rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data when it is no longer required for legal or operational purposes.
• Right to Restrict Processing: Request temporary suspension of data processing in disputed circumstances.
• Right to Data Portability: Request an export of your account and transactional data in a structured, machine-readable format (JSON/CSV).
• Right to Object: Object to data processing conducted under legitimate interests.

To exercise any of these rights, email our Data Protection Officer at legal@morethanpanel.com. We respond to all verified privacy requests within 30 days

11. Third-Party Platforms & External Links

MoreThanPanel provides engagement infrastructure for third-party social media platforms (Instagram, TikTok, YouTube, X, Spotify, Facebook, etc.). Our website may contain links to external sites. MoreThanPanel is an independent entity with no direct control over the privacy policies, algorithms, or practices of third-party social networks. We encourage you to review the terms and privacy policies of any third-party network you utilize.

12. Children’s Privacy

MoreThanPanel is a Business-to-Business (B2B) platform intended solely for business owners, agencies, and individuals aged 18 or older (or the age of legal majority in your jurisdiction). We do not knowingly collect or solicit personal data from minors under the age of 18. If we learn that a child under 18 has registered an account, we will immediately terminate the account and purge their data.

13. Policy Updates

We reserve the right to amend or update this Privacy Policy at any time to reflect legislative changes, platform upgrades, or corporate restructuring. Any updates will be posted to this page with a revised "Last Updated" date. Continued use of our platform after updates are published signifies acceptance of the revised Privacy Policy.

14. Data Protection & Contact Channels

For formal privacy inquiries, regulatory notices, or data subject rights requests, please contact our legal team:

• Data Protection & Legal Department: legal@morethanpanel.com
• General & Reseller Support: hello@morethanpanel.com
• Enterprise Inquiries: enterprise@morethanpanel.com
• Billing & VAT Invoices: invoice@morethanpanel.com