FAQ

Frequently Asked Questions About Our SMM Panel

Below you can find the most frequently asked questions and their answers.

General
Payment
Order Issue
Reseller
Instagram
Youtube
Tiktok
Facebook
Spotify
Twitch

What is MoreThanPanel and what can I use it for?

MoreThanPanel is a platform where you can buy followers, views, likes, streams, and other types of engagement for social media. You can use it to grow your own accounts faster, test new strategies, or manage growth for your clients.

Is it safe to use services from MoreThanPanel?

Yes, our services are safe to use if you'll use them correctly. The most important thing is to order in reasonable amounts that match your account’s natural activity. Placing extremely large or unrealistic orders compared to your real engagement can increase the risk of drops, bans or removals.

How does the refund policy work here?

If an order is canceled, partially delivered, the missing part will be refunded automatically to your balance. If your order stuck after two refill/speed-up requests, we'll refund the order to your panel balance when you contact us. If current count drops below start count of the order after delivery, our responsibilities won't be valid anymore. It indicates that you're using other panels/providers at the same time with us and it makes impossible to understand who's engagement dropped.

Can you use our services for your business?

Yes. Many customers use MoreThanPanel for their agencies, marketing companies, or reselling. We also provide API access, so you can automate orders and connect the system directly to your own panel.

Why do drops happen and what do they mean?

Drops happen when social platforms remove followers, views, or plays they detect as unusual. This is a normal part of the industry and doesn’t mean your order failed. That’s why many services include refill guarantees, so the lost amounts can be resent when you request a refill.

Can I place multiple orders for the same link at the same time?

We don’t recommend placing multiple orders for the same link at once. When two or more orders run together, it’s hard to track which service is delivering, and it often causes problems with start counts, drops, or delays. The best practice is to wait until one order is completed before starting another for the same link.

What payment methods do you accept?

We accept a wide range of payment methods so you can choose what’s easiest for you. These include crypto payments (USDT, BTC, ETH, LTC via Cryptomus, Heleket, Coinpayments, or manual), credit and debit cards (PayTR, Weepay), PayPal, Payoneer, Wise, PayTM, Payeer, and even Africa Bank Transfer. Some methods come with a small fee, while others give you a bonus on top of your deposit.

Is there a minimum amount I need to deposit?

Yes, most payment methods have a small minimum. For example, PayTM has a $5 minimum, while for other methods it may vary slightly. In general, we recommend starting from at least $5–10 to make sure the balance is added smoothly.

What happens if my payment is deducted but balance is not added?

This usually happens for two reasons:

Manual payment methods (Wise, Payoneer, Bank/SWIFT, Manual Crypto, some PayPal options):
These do not auto-credit. It is written in the method’s description. After you send the payment, open a support ticket so we can confirm and add the balance.
Crypto “underpaid”:
If network fees were too low, the wrong chain was used, or the sent amount is lower than the invoice, the gateway marks it as underpaid and it will not auto-credit. Open a ticket and we will either provide a link to send the difference or cancel/reissue the invoice.

When you contact us, please include:

Your MTP username or User ID
Payment method used
Amount intended and amount sent/received
Transaction ID / Hash, network/chain, and memo/tag if used
Sender account/wallet and the destination address
Date/time of the payment and a screenshot/receipt

With these details we can verify and credit your balance quickly.

What is payment bonus and how does it work?

Some payment methods give you an extra percentage bonus when you deposit. For example, if you use crypto, Payoneer, or Wise, you can get up to +5% added automatically to your balance. So, if you deposit $100 with a 5% bonus, you’ll see $105 in your panel balance. This is our way of saying thank you for choosing those methods.

My order hasn’t started, what should I do?

Every service has an estimated start time, which is written in the service description. Some services begin instantly, while others may take a few hours to get picked up. If your order is still in Pending after the start time has passed, don’t worry. This usually happens when the system is processing a high volume of orders or when the platform is slower than usual. If the order hasn’t started long after the estimated start time, open a support ticket with your Order ID so we can check it for you. In most cases, we will either push it to start, replace it with another service, or refund the balance if it cannot run.

My followers/views dropped, how do I request a refill?

Unfortunately, drops are normal in SMM sector. Which is why many of our services comes with a refill guarantee. If your order has a refill option, it should be mentioned on used service's name and description. Some of our refill guaranteed services have refill button that you can see and use through your Order History page. Simply click that and the missing part will be resent automatically.
If the button is not visible, you should open an internal ticket with your order IDs with comma between them so we can confirm the drop and start the refill process.
More details about drops: Understanding "Drops"

Why was my order marked as “Partial”?

“Partial” means we delivered some of your order, but not the full amount. This usually happens when the account is set to private, the link is invalid, the post was deleted, or the platform restricted further delivery. Sometimes it can also happen if the system couldn’t complete the order due to capacity limits. The good news is, when an order goes Partial, the undelivered part is automatically refunded to your panel balance. You can use that balance for a new order right away, either with the same service or by trying a different one.

Can I cancel an order after I place it?

Once an order is placed, it’s sent to the system for processing and cannot be canceled if it has already started. If your order is still in Pending status and has not begun, you can request a cancellation with a valid reason, by opening a support ticket with your Order ID. If the order hasn’t been picked up yet and request's reason is valid, we’ll cancel it and refund the full amount to your balance.
Because orders usually start quickly, it’s always best to double-check your link and the service details before placing the order. This avoids mistakes and ensures you don’t pay for something you didn’t intend to order.

Reseller

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Frequently Asked Questions About Our SMM Panel

What is MoreThanPanel and what can I use it for?

Is it safe to use services from MoreThanPanel?

How does the refund policy work here?

Can you use our services for your business?

Why do drops happen and what do they mean?

Can I place multiple orders for the same link at the same time?

What payment methods do you accept?

Is there a minimum amount I need to deposit?

What happens if my payment is deducted but balance is not added?

What is payment bonus and how does it work?

My order hasn’t started, what should I do?

My followers/views dropped, how do I request a refill?

Why was my order marked as “Partial”?

Can I cancel an order after I place it?

Reseller

Reseller

Instagram

Instagram

Youtube

Youtube

Tiktok

Tiktok

Facebook

Facebook

Spotify

Spotify

Twitch

Twitch