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What Social KPIs Aren't You Measuring?

What Social KPIs Aren't You Measuring?

In the world of social media marketing, metrics dominate every strategy discussion. Click-through rates, engagement rates, and conversion rates are often front and center. Yet, lurking beneath the surface of your data dashboard are metrics equally deserving of your attention. These less-obvious figures often have a substantial influence on the overall performance of your social media campaigns. Overlooking them could be the roadblock standing between you and enhanced social media performance.

The Metrics You Already Know

It's tempting to focus your attention primarily on well-known metrics such as follower count, likes, shares, and page views. After all, these are the figures that we see flash before our eyes every time we log into our social media dashboards. They provide instant feedback and a sense of immediate success or failure. If the follower count is up and the likes are pouring in, it's easy to feel like your efforts are paying off. These easily accessible numbers serve as key indicators of campaign success and public interest, and for good reason. They offer a rapid, if somewhat surface-level, understanding of audience reach and engagement. Yet, it's crucial to remember that these commonly accepted KPIs are only the tip of the analytical iceberg. While they offer a convenient gateway into campaign performance, relying solely on these data points keeps you from accessing deeper, more instructive layers of data analytics. In short, you're selling your analytical capabilities short if these are the only figures you're considering.

Unconventional Engagement Metrics

Shifting our attention, let's look at some of the metrics that don't make it into every report but can offer valuable insights. The straightforward logic is: the more likes and comments a social media post has, the more successful it must be. This is not a flawed understanding, but it's certainly a narrow one. One underappreciated measure of engagement is comment sentiment. More than the quantity, it's the quality of comments that can provide richer information about your brand's reception. The type and tone of comments your posts receive could offer an enlightening window into how your audience truly feels about your content. For instance, receiving 50 comments may look like a win, but what if half of those comments are customers complaining or questioning your product's reliability? Clearly, the quantitative 'win' could be a qualitative red flag. You should use sentiment analysis tools to gauge whether comments are positive, neutral, or negative to gain a fuller picture of your brand's social media impact.

Another under-the-radar metric worth your attention is scroll depth. This is an incredibly useful tool for gauging the 'stickiness' of your content—how far down a page or post users are willing to scroll before moving on. Traditional engagement metrics might not capture this aspect of user interaction, leaving a blind spot in your analysis. High scroll depth is typically a good sign; it suggests that your content is compelling enough to keep people interested. However, it’s not that simple. If you observe that a page with high scroll depth has low conversion rates, it’s time to reevaluate. This disparity could imply that although your content is interesting enough to engage the reader, it might not be persuasive enough to incite action, such as making a purchase or signing up for a newsletter. It's akin to window shopping: a customer looks through the entire store, admires the merchandise, but walks out without buying anything. Understanding the intricacies of scroll depth can help you identify bottlenecks and fine-tune your call-to-action strategies to convert interest into definitive actions.

By giving due diligence to these overlooked yet valuable metrics, you’ll develop a more multidimensional understanding of your social media landscape. When combined with more traditional metrics, these unconventional KPIs can provide a fuller, more nuanced grasp of your campaign's overall health, enabling more targeted and effective future strategies.

Social Media Amplification

A broader look at metrics also involves understanding social media amplification. This term refers to the rate at which your followers take your content and share it within their own networks. Unlike simple 'shares' or 'retweets,' amplification measures the spread of your content at a more granular level. For instance, if a single tweet is retweeted ten times, and those ten retweets each get five more, your amplification rate is considerably higher than what a simple 'share' metric would indicate.

Brand Mention Overlaps

If you're looking for ways to optimize your campaigns, consider the potential of brand mention overlaps. This metric identifies how often your brand is mentioned in conjunction with specific topics or other brands. It allows you to spot synergies that could be useful for collaborations or to identify complementary services that your target audience also engages with.

Click Depth and Navigation Paths

Click depth is an indicator of how many clicks it takes for a user to reach a specific action, such as making a purchase or filling out a contact form. More clicks usually mean less user satisfaction. Navigation paths, on the other hand, can show you the journey your visitors are taking through your site. Both these metrics can help you understand bottlenecks in the user experience, allowing you to streamline the navigation and boost conversions.

The Importance of Cohort Analysis

One of the most valuable but often ignored metrics is cohort analysis. Instead of focusing on all users as a single entity, cohort analysis enables you to evaluate how specific groups of users behave over time. By grouping users based on particular attributes—be it demographic factors, first-time or repeated interaction, or types of content they engage with—you can develop more targeted and effective campaigns.

The Metrics that Matter are Often Hidden

No one is disputing the importance of conventional metrics. They offer a quick snapshot of your campaign's health and can be vital in shaping immediate tactical adjustments. However, by focusing only on what's immediately visible, marketers run the risk of missing the forest for the trees. The metrics we've discussed today—scroll depth, comment sentiment, social media amplification, brand mention overlaps, click depth, navigation paths, and cohort analysis—give a rounded view of your social media performance. Incorporating them into your measurement practices can unlock a new dimension of insights, ultimately refining your social media strategy for long-term effectiveness.

Efe Onsoy